Terms and Conditions

Aranya Tours & Treks

Effective Date: 21 October 2026
Website: https://aranyatoursandtreks.com/

1. Acceptance of the Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Aranya Tours & Treks website, including all content, features, travel information, enquiry forms, booking facilities and services offered through the website.

In these Terms, “Aranya Tours & Treks,” “Aranya,” “we,” “us” and “our” refer to the business operating under the Aranya Tours & Treks brand. “You,” “your” and “traveller” refer to any individual accessing our website, making an enquiry, booking a trip or using our services.

Please read these Terms carefully before using our website or booking any travel service. By accessing our website, submitting an enquiry or confirming a booking, you acknowledge that you have read and understood these Terms and agree to be bound by the applicable provisions.

You must be at least 18 years old to make a booking independently. Bookings involving minors must be made by a parent, legal guardian or another authorised adult who accepts responsibility for the minor.

Our Privacy Policy, available at [Insert Privacy Policy URL], forms part of these Terms with respect to the collection, use and processing of personal information.

If you do not agree with these Terms, please discontinue your use of the website and do not proceed with a booking.

2. Changes to These Terms

Aranya reserves the right to revise or update these Terms from time to time to reflect changes in our services, business practices, applicable laws or website functionality.

Updated Terms will be published on this page with a revised effective date. Changes will apply prospectively, subject to applicable law and any existing booking agreement.

Where a change materially affects a confirmed booking, we will communicate the relevant change to the affected traveller where reasonably practicable.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms for your subsequent use.

3. Website Access and Availability

We aim to keep our website accessible and provide accurate, useful information about our tours, treks, pilgrimage journeys, destinations, itineraries and travel packages.

However, we do not guarantee uninterrupted access to the website. Access may occasionally be suspended, restricted or interrupted because of maintenance, technical issues, security concerns or circumstances beyond our reasonable control.

You are responsible for ensuring that your device, internet connection and software are suitable for accessing the website.

We reserve the right to modify, suspend or discontinue website features or content, subject to applicable law and any obligations relating to confirmed bookings.

4. Travel Services Offered

Aranya Tours & Treks may offer or facilitate travel-related services, including:

• Domestic tours and sightseeing packages.
• Group tours and customised travel itineraries.
• Trekking, hiking and nature-based experiences.
• Pilgrimage and spiritual journeys, including destinations such as Kashi, Ayodhya, Char Dham and other religious locations.
• Accommodation, transportation and sightseeing arrangements.
• Tour coordination, travel assistance and related services.

The availability and scope of each service will depend on the specific package, destination, travel dates, supplier arrangements and information communicated to the traveller.

Unless expressly stated otherwise in a booking confirmation, an enquiry or quotation does not constitute a confirmed booking. A booking is confirmed only after the applicable confirmation requirements, including payment or deposit requirements, have been satisfied and confirmation has been communicated by Aranya.

5. Enquiries, Booking and Traveller Information

Travellers may submit enquiries through our website, telephone, email, WhatsApp or other communication channels made available by Aranya.

You agree to provide accurate, complete and current information when requesting or confirming a booking, including:

• Full names as shown on valid travel identification.
• Contact details and emergency contact information where requested.
• Passenger details, including details of minors.
• Relevant travel-document and identification information.
• Any information reasonably necessary to arrange the requested services.

You are responsible for reviewing the booking details, passenger names, dates, destinations, inclusions and exclusions before confirming a booking.

Errors or omissions may result in additional charges, delays, denied boarding or other travel difficulties. Aranya is not responsible for losses caused by inaccurate information supplied by a traveller, except to the extent required by applicable law.

We reserve the right to decline or cancel an enquiry or booking where necessary information is missing, payment requirements are not met, fraud is reasonably suspected or the requested arrangement cannot lawfully or safely be provided.

6. Prices, Payments and Taxes

Prices for tours and travel packages will be communicated through the relevant package description, quotation, invoice or booking confirmation.

Unless expressly stated otherwise, the quoted price applies only to the services and travel dates specified in that quotation.

Depending on the package, the price may include transportation, accommodation, sightseeing, tour coordination, meals, permits or other specified services.

Items not expressly included in the package price may be payable separately. These may include personal expenses, optional activities, meals not specified in the itinerary, entry fees, travel insurance, permits, tips, additional accommodation, transport upgrades and applicable additional charges.

Applicable taxes and statutory charges will be disclosed in the quotation or invoice, as required by law.

Payment deadlines, deposits, instalments and accepted payment methods will be communicated during the booking process. A booking may remain unconfirmed until the required payment is received.

Failure to make a payment by the agreed deadline may result in the cancellation of a provisional reservation, subject to the booking terms and applicable law.

Any additional payment must be supported by the applicable booking information, supplier charge or other relevant explanation.

7. Cancellation, Refunds and Booking Amendments

Cancellation and refund conditions may differ according to the package, destination, travel dates, accommodation arrangements, transport tickets, permits and third-party supplier policies.

Before making payment, travellers should review the cancellation and refund conditions applicable to their specific booking.

7.1 Cancellation by the Traveller

A traveller wishing to cancel a confirmed booking must notify Aranya in writing through an authorised communication channel.

Applicable cancellation charges, non-refundable supplier costs and refund eligibility will be determined by the cancellation terms disclosed for the booking, subject to applicable law.

Where a booking involves third-party airlines, rail operators, hotels, transport providers, activity operators or permit authorities, their applicable cancellation conditions may also affect the refund.

7.2 Cancellation or Modification by Aranya

Aranya may need to cancel, postpone, reschedule or modify a trip where circumstances make the original arrangements unavailable, impracticable or unsafe.

Where reasonably practicable, we will notify affected travellers and explain the available options, which may include rescheduling, an alternative arrangement or a refund in accordance with the applicable booking terms and law.

7.3 Refund Processing

Approved refunds will be processed through the original payment method or another mutually agreed lawful method, where practicable.

The processing time may depend on the payment provider, bank and third-party supplier. Any applicable deductions must be consistent with the disclosed booking terms and applicable law.

Refund timelines and any administrative charges applicable to a particular package will be communicated during booking or in the relevant cancellation policy.

7.4 Changes Requested by Travellers

Requests to change travel dates, passenger details, accommodation, transport or other booking components are subject to availability and supplier approval.

Additional charges may apply where a change results in fare differences, accommodation rate changes, rebooking costs or other reasonable additional expenses.

A requested change is not confirmed until Aranya communicates its acceptance.

8. Itineraries, Schedules and Travel Arrangements

Published itineraries are intended to provide a general outline of the proposed travel experience. Actual schedules may vary because of weather, road conditions, traffic, operational restrictions, local regulations, public events, supplier availability or other circumstances beyond our reasonable control.

Aranya will make reasonable efforts to deliver the services described in the confirmed booking.

We reserve the right to make reasonable changes to the itinerary, sequence of visits, transport arrangements or accommodation where necessary to protect traveller safety, comply with local requirements or respond to operational circumstances.

Where a material change affects a confirmed package, we will communicate the change and any available alternatives as reasonably practicable.

Photographs, illustrations, destination descriptions and promotional materials on the website are provided for informational purposes. Actual conditions, accommodation features, views, facilities and experiences may differ.

9. Travel Documents, Permits and Entry Requirements

Travellers are responsible for obtaining and carrying valid travel documents, identification, visas, permits and other documents required for their journey.

Depending on the destination and package, requirements may include government-issued identification, passports, visas, trekking permits, medical certificates or other authorisations.

Travellers must verify the applicable requirements before departure and comply with the instructions of relevant authorities and service providers.

Where Aranya provides assistance with documentation or permits, that assistance does not guarantee approval or entry.

Aranya is not responsible for a traveller’s inability to travel because of invalid documents, denied visas, failure to obtain required permits or non-compliance with entry requirements, except where responsibility arises under applicable law or an express written commitment.

10. Health, Safety and Adventure Activities

Travel, trekking, hiking, high-altitude journeys and outdoor activities may involve physical exertion, difficult terrain, changing weather, altitude-related risks, transportation risks and other hazards.

Travellers must assess their own fitness and suitability for the selected trip and disclose relevant information that is reasonably necessary for safe participation.

You agree to:

• Follow reasonable safety instructions issued by tour leaders, guides and authorised personnel.
• Comply with local laws, destination rules and activity-specific requirements.
• Use required safety equipment and protective clothing.
• Avoid activities that a qualified guide or authorised person reasonably determines to be unsafe.
• Inform the tour coordinator promptly of any emergency, injury or safety concern.

Travellers with medical, mobility or accessibility requirements should inform Aranya before booking so that the suitability of the arrangements can be discussed.

Participation in a trip may be restricted where a traveller’s condition, conduct or lack of required equipment presents a material safety risk. Any resulting cancellation or refund will be handled in accordance with the applicable booking terms and law.

Nothing in these Terms excludes liability for death, personal injury, negligence or any other liability that cannot lawfully be excluded or limited.

11. Third-Party Service Providers

Some services included in or associated with a trip may be delivered by independent third parties, such as airlines, rail operators, hotels, restaurants, transport companies, local guides, activity operators and permit authorities.

Where such providers are used, their services may be subject to separate terms, conditions, availability requirements and cancellation policies.

Aranya will make reasonable efforts to coordinate the services described in a confirmed booking. However, we cannot guarantee that independent providers will always operate without interruption or changes.

Responsibility for a third-party service will depend on the nature of the arrangement, the applicable contract and applicable law. Nothing in these Terms removes any responsibility that Aranya has under a confirmed booking or applicable consumer-protection law.

12. Traveller Conduct and Responsibilities

All travellers are expected to behave respectfully towards fellow travellers, staff, local communities, religious institutions, wildlife and the natural environment.

You agree not to:

• Engage in unlawful, abusive, threatening or disruptive behaviour.
• Harass, discriminate against or endanger another person.
• Damage accommodation, transport, public property or natural sites.
• Disregard reasonable safety instructions or lawful directions.
• Carry prohibited items or engage in unlawful activities.
• Disturb religious ceremonies, cultural practices or local communities.
• Leave a guided group or designated route where doing so creates a safety risk, without informing the responsible guide where reasonably possible.

A traveller whose conduct creates a serious safety risk or materially disrupts a trip may be excluded from a particular activity or arrangement where reasonably necessary and lawful.

Any additional costs arising from a traveller’s misconduct may be recoverable where permitted by law and supported by the applicable booking terms.

13. Personal Belongings and Travel Insurance

Travellers are responsible for safeguarding their personal belongings, valuables, travel documents, electronic devices and money throughout the trip.

We strongly recommend that travellers consider suitable travel insurance covering, where relevant, medical emergencies, accidents, evacuation, trip cancellation, baggage loss and travel disruption.

Insurance is not included unless expressly stated in the booking confirmation.

Travellers should review the policy limits, exclusions and destination coverage carefully. Aranya does not provide insurance coverage unless specifically agreed in writing.

Responsibility for lost, stolen or damaged belongings will be determined under applicable law and the relevant booking terms.

14. Website Content and Accuracy of Information

We make reasonable efforts to ensure that the information published on our website is useful and accurate.

However, destination information, package prices, schedules, photographs, accommodation descriptions, availability and other details may change over time.

Website content is provided for general information and should not be treated as a guarantee that a particular service, facility or experience will be available.

The specific services confirmed in the booking documentation will govern the agreed travel arrangements, subject to applicable law.

We are not responsible for information published by independent third parties, except to the extent that responsibility arises under applicable law or an express commitment made by Aranya.

15. Intellectual Property Rights

Unless otherwise indicated, the website and its content, including text, logos, branding, photographs, graphics, videos, designs, itineraries and other materials, are owned by Aranya or used with permission from their respective owners.

These materials are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes, including researching destinations and evaluating travel packages.

You must not, without appropriate written permission:

• Copy or republish website content for commercial use.
• Reproduce or distribute our original itineraries, designs, photographs or promotional materials.
• Modify or create derivative works from protected materials.
• Use our logo, brand name or other protected marks in a manner that suggests an unauthorised association.
• Remove copyright notices or other proprietary information.

All rights not expressly granted are reserved.

16. Trademarks and Brand Use

“Aranya Tours & Treks,” the Aranya name, its logo, taglines and associated branding may be protected trademarks or other proprietary identifiers.

You must not use these marks in a way that misrepresents your relationship with Aranya or suggests endorsement, sponsorship or affiliation without prior written permission.

Third-party trademarks displayed on the website remain the property of their respective owners.

17. Prohibited Website Uses

You may use the website only for lawful purposes and in accordance with these Terms.

You must not:

• Violate any applicable law or regulation.
• Submit false, misleading or fraudulent booking information.
• Impersonate another individual, business or representative.
• Use the website to distribute spam, malicious content or unauthorised promotional material.
• Attempt to gain unauthorised access to our website, systems, databases or user information.
• Introduce viruses, malware or other harmful code.
• Interfere with the website’s security, operation or availability.
• Use automated tools to scrape, copy or extract website content without permission, except where permitted by law.
• Engage in conduct that infringes the rights of Aranya or other website users.

We may restrict access to the website or take other appropriate action where we reasonably believe that these Terms have been violated, subject to applicable law.

18. Privacy and Personal Information

Personal information submitted through our website or booking channels will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Information may be used, as applicable, to respond to enquiries, prepare quotations, process bookings, coordinate travel services, communicate itinerary updates, provide customer support and meet legal obligations.

Where necessary for a confirmed booking, relevant information may be shared with service providers or other parties involved in delivering the requested services, subject to applicable law.

For more information about the information we collect, how it is used and the choices available to you, please read our Privacy Policy:

[Insert Privacy Policy URL]

19. Links to Third-Party Websites

Our website may contain links to external websites, booking platforms, destination resources, payment services or other third-party websites.

These links are provided for convenience and informational purposes.

Aranya does not control all third-party websites and is not responsible for their content, security, availability or privacy practices.

Your use of a third-party website is subject to that website’s own terms and policies. You should review those terms before providing personal information or making a payment.

20. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure or free from harmful components, or that all published information will remain current.

We make no representation that the website will meet every user’s requirements.

This section does not override any express commitments made in a confirmed booking or exclude statutory rights, warranties or protections that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Aranya will not be liable for losses arising solely from circumstances outside its reasonable control, including natural disasters, severe weather, government restrictions, road closures, public emergencies or independent supplier disruptions.

Any limitation of liability will be subject to the nature of the service, the applicable booking agreement and the responsibilities imposed by law.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, negligence or any other matter where such exclusion or restriction is prohibited by law.

Nothing in these Terms limits a traveller’s rights under applicable consumer-protection legislation.

22. Indemnification

To the extent permitted by applicable law, you agree to compensate Aranya for reasonable losses, claims, damages or expenses directly resulting from your unlawful conduct, fraud, deliberate misuse of the website or material breach of these Terms.

This provision does not require you to indemnify Aranya for losses caused by Aranya’s own negligence, unlawful conduct or breach of its legal obligations.

23. Force Majeure and Unforeseen Circumstances

Aranya may be affected by circumstances beyond its reasonable control, including natural disasters, floods, landslides, severe weather, pandemics, epidemics, government restrictions, strikes, civil unrest, transport disruptions, security incidents and other emergencies.

Where such circumstances affect a trip, we will make reasonable efforts to communicate with affected travellers and consider practical alternatives.

Changes, cancellations, additional expenses and refunds will be handled in accordance with the applicable booking terms, supplier conditions and applicable law.

This provision does not automatically eliminate refund obligations or other legal responsibilities.

24. Geographic Restrictions and Applicable Law

Our website is operated for travellers interested in services offered by Aranya Tours & Treks. Access may be restricted in certain locations where use of the website or the relevant service would be unlawful.

These Terms are governed by the laws of India.

Subject to mandatory consumer-protection provisions and other applicable legal requirements, disputes arising from these Terms or the services provided by Aranya will be submitted to the competent courts having jurisdiction over the matter.

Nothing in this section prevents a consumer from exercising a right to approach a forum or authority where applicable law permits.

25. Complaints and Dispute Resolution

If you have a concern regarding a booking, payment, itinerary or travel service, please contact Aranya through the contact details provided below.

We encourage travellers to explain their concerns and provide the relevant booking reference and supporting documents so that we can review the matter.

We will make reasonable efforts to resolve complaints through direct communication before formal legal proceedings are initiated, where appropriate.

This process does not restrict any statutory rights or remedies available to you.

26. Waiver and Severability

If Aranya does not enforce a provision of these Terms on a particular occasion, that does not mean that the provision has been permanently waived.

If any provision is held to be invalid or unenforceable by a competent authority, that provision will be limited or interpreted to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

27. Entire Agreement

These Terms, together with the Privacy Policy, the applicable booking confirmation, the relevant package-specific conditions and any other expressly incorporated policies, form the agreement governing your use of the website and the applicable travel services.

Where a specific booking confirmation contains additional terms that apply to a particular package, those terms will be read together with these Terms. Any conflict will be resolved in accordance with applicable law and the terms expressly agreed for that booking.

Nothing in this section excludes rights or obligations imposed by law.

28. Contact Information

For enquiries, bookings, cancellations, complaints or questions about these Terms, please contact:

Aranya Tours & Treks

• Website: https://aranyatoursandtreks.com/
• Email: Bookings@aranyatoursandtreks.com
• Phone / WhatsApp: +91 91 505 18251
• Business Address: Chennai, India
• Business Hours: 10AM – 6PM IST

Please include your booking reference, where applicable, when contacting us about an existing reservation.

Thank you for choosing Aranya Tours & Treks — meet the you within.